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Suppliers, printers & embroiderers of workwear, sportswear, schoolwear & leisurewear
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Registered in England & Wales No: 4451350 VAT No: 802 3851 54
Terms and conditions:
Orders You can order 24 hours a day via our website at, e-mail your order to or alternatively,  you can call 01322 315999 Mon-Fri  9:00am - 5:00pm (Wednesdays 9:00am - 1:00pm) Samples Sample garments can be supplied and will be charged at the singles price plus plus carriage charge. All sample sales are final and non-returnable. Embroidery & Print Whilst every attempt is made to ensure that garments are not misprinted, misspelt or damaged during the printing and embroidery process, The Kit Room Company  or our employees or agents cannot accept reponsibility for any damages to any customer supplied garments. If we supply the garments we ensure that we order extra garments for unforseen issues. All plain garments will be sold against full payment in advance and orders with embroidery or print or both will be subject to 100%  or at least 50% advance payment at the time of placing your order. Sample Logo We always encourage our customers to ask for a sample of their art work, which is FREE OF COST. Orders placed without a sample for approval cannot be replaced or refunded due to spelling or font errors, incorrect telephone numbers or incorrect colours. Delivery We can normally despatch your order the same day if ordered plain garments without any printing or embroidery and your order received before 4.00pm. Free next day delivery U.K. mainland and Isle of Wight on all orders over £500 goods value, under £500 goods value also next day delivery at £10.00 per consignment. All deliveries should be carefully checked to ensure that the correct number of packages, boxes or cartons being signed for have been delivered, as no responsibility can be accepted afterwards for non or short delivery. If there is a discrepancy all deliveries should also be signed for as unchecked, damaged or both, if both apply, unless the contents of all packages, boxes or cartons delivered are checked in front of the carriers delivery person. This is when any shortages or damages or both should be noted on the carriage terms. Payment Payment Terms Strictly upon receipt of goods   BACS is our preferred method our bank details are: Barclays Bank Limited Sort Code: 20 06 72 Account Number: 23408043 Credit cards accepted subject to a 3% charge VAT VAT will be charged at the prevailing rate  Main Terms and Conditions of Sale 1. All products, goods, and services supplied by The Kit Room Company Limited ‘the Company’ are on the express understanding that the purchaser agrees to the Company’s main and full Terms and Conditions of Sale. Order details and Terms and Conditions of Sale cannot be varied except by written authorisation signed by a director of the Company. The Kit Room Company Limited retain the right to change its Terms and Conditions of sale. Delivery 2. All goods are offered subject to availability. Delivery of goods will be deemed to take place at the Company's premises unless otherwise agreed. Every effort will be made to deliver goods on time but no responsibility can be accepted for late or non-delivery. All shortages, damages or non-delivery of goods must be notified to us by telephone within three working days and confirmed in writing within five working days of despatch. Claims for shortages or non-delivery must be supported by the carrier's consignment or proof of delivery note on which the goods have been signed for as unchecked, short, or damaged as appropriate. By arrangement all deliveries should be carefully checked to ensure that the correct number of packages, boxes or cartons being signed for have been delivered, as no responsibility can be accepted afterwards for non or short delivery if there is a discrepancy. All deliveries should also be signed for as unchecked, damaged or both, if apply, unless the contents of all packages, boxes or cartons delivered are checked in front of the carrier's delivery person, when any shortages or damages or both should be noted on the consignment / proof of delivery note and signed for as such. No claims for shortages or damages will be entertained unless goods are checked at the time of delivery in the presence of the carrier's employee. While every effort will be made to despatch goods on time, no responsibility will be accepted for late or non- delivery, or for any consequential loss whatsoever. 3. Goods despatched to any third party at the purchaser's request are entirely at the purchasers' risk, and it is the purchaser's responsibility to ensure that goods are correct in every respect before any processing of the goods commences. Price 4. We retain the right to change prices, carriage costs and specifications without prior notification. We will not accept any liability or third party loss in the event we change prices, carriage costs or specification without notification.  Specification 5. Sizes, measurements and descriptions of goods are for guidance only and the company cannot guarantee absolute consistency of size, material, proportion, colour or shade. All products supplied should be washed or cleaned strictly in accordance with the washing instructions provided on the garment label. The Company will accept no responsibility if instructions are not followed precisely. 6. Size, style, fabric content, specification, quality, colour and suitability for chosen purpose should be checked by the purchaser on receipt of the goods. While every effort is made to ensure consistency of colours and shades, variation may occur from one dye batch to another and the Company will accept no responsibility for such variation. Goods should be checked upon receipt. Worn, printed, embroidered or otherwise processed goods cannot be returned. Returned Goods All sales are final. The Company does not trade on a 'sale or return' basis. We do accept returns subject to the following conditions being met: 7. Proof of purchase (relevant invoice and despatch note number required). 8. Returns Authorisation Note must be obtained prior to return of goods. 9. Once order has been placed and paid for your order or you have an account with us and for any reason change your mind and decided to cancel your order, Minimum restocking charge will apply which is 25% of goods value. 10. The Customer will maintain the Goods in satisfactory condition and keep them insured against all risks for their full price from the date of delivery until paid for in full or returned safely and in its original packaging to the Company. 11. The Company do not accept back goods if they have been worn. 12. The Kit Room Company retain the right to refuse returned goods should the company deem them to be unsuitable for resale. 13. Printed or embroidered goods will not be accepted back for returns under any circumstances. 14. Garments sold as samples are non-returnable. 15. Goods cannot be returned after 28 days from date of purchase. 16. Returns carriage charged at cost 17. In the event our carrier arrives and the goods are unavailable to collect, a surcharge will become payable at £11  per failed collection. 18. The Kit Room Company will only accept back returns to a maximum of 5% of a customer's annual turnover with The Kit Room Company Ltd. 19. All High Visibility garments that are governed by Health and Safety legislation, should they be returned we will only accept these items if they contain their original packaging and legislative documentation within. 20. Suiting Policy (Brook Taverner) With the introduction of Brook Taverner and due to the complex nature of the packaging requirements and potential garment damage, all returned Brook Taverner products will incur an additional £2/€2.50 per garment re-stocking charge in addition to the standard The Kit Room Company returns policy. 21. The Result AirDown® product range is non-returnable. 22. All underwear is non-returnable Credit 24. Credit will not be extended to the purchaser unless approved in writing by the Company. 25. Where credit has been granted, payment is due within thirty days of the invoice date unless otherwise agreed in writing. Where no credit is granted, payment is due immediately on the invoice date. 26. Goods will not be despatched when a purchaser's account is overdue or the credit limit has been exceeded. Returned or represented cheques will incur a charge of £20  per representation. 27. The Company reserves the right to charge interest at the rate of 2% per calendar month or part thereof on all overdue sums, and such interest will remain payable after any court judgement. 28. Overdue Payments via a Credit Card: In the event of a customer wishing to pay off their overdue credit account, the company will impose a charge of 1.5% for payments over the agreed normal credit terms. There will be no additional charge if paid before normal credit days. Ownership of Goods 29. Title to goods shall not pass to the purchaser until all sums due to the company for any other goods supplied to the purchaser (in respect of which payment has become due) have been paid in full. 30. Until title has passed to the purchaser, the purchaser shall not deal with or dispose of the goods other than in its normal course of business, and until such time the Company reserves the right to enter onto the premises of the purchaser or its agent or customer to repossess all or part of the goods, without prejudice to any other legal remedy available to the Company. Risk 31. Risk in the goods will pass to the purchaser immediately upon delivery, which unless otherwise agreed means delivery at the Company's premises to the appointed or agreed carrier, or otherwise to the purchaser or its agent in person. 32. Until title passes to the purchaser it shall indemnify the Company against all loss or damage to the goods, including damage in transit, or depreciation in the value of the goods. 33. The Company shall not be in breach of this agreement nor liable for delay in performing, or failure to perform, any of its obligations under this agreement if such delay or failure result from events, circumstances or causes beyond its reasonable control. In such circumstances the Company shall be entitled to a reasonable extension of the time for performing such obligations. The party not affected may terminate this agreement by giving 28 days notice to the Company. Jurisdiction 34. All contracts between the Company and the purchaser shall be governed by the laws of England and subject to the jurisdiction of the English courts. Limitation of Liability 35. The Company shall not be liable to the Customer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit or indirect or consequential loss arising under or in connection with the Contract. Director's Responsibility 36. Only contracts signed by a director of the Company will be binding on the Company. ALL TRANSACTIONS ARE SUBJECT TO THE COMPANY’S FULL TERMS AND CONDITIONS OF SALE. PLEASE REFER TO OUR WEBSITE FOR THE LATEST TERMS AND CONDITIONS. MISTAKES ARE POSSIBLE: All goods should be checked upon receipt, as worn, printed, embroidered, washed or otherwise processed goods cannot be returned. PLEASE NOTE: We always recommend that all goods within this catalogue are checked for their suitability of purpose to any application process, including wearer trials. Any alterations to goods will deem them un-returnable.